SHIPPING & RETURNS
Shipping Policy
We currently deliver orders all over India. If for any unforeseen reason we are unable to deliver the order to your city, we will notify you of the same prior to us confirming your order. Orders are typically shipped within 24-48 hours of the order being placed on our Website. The final delivery of the order will vary based on the order destination and mode of shipment. The final delivery of the order will vary based on the order destination and mode of shipment. You can track the status of your shipment and estimated delivery date in Your Orders or by visiting the website of the shipping provider and entering the tracking details provided by us in the e-mail confirmation.
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We offer free shipping on all orders above INR 600 (multiple products can be combined under a single order). A nominal charge of INR 99 will be levied on all order below INR 600.
Refunds Policy
For all standard returns and exchanges, we offer a store credit that is redeemable against any future purchase on the Website. For damaged products, we will initiate a refund once we receive the damaged product and examine the nature and extent of damage. Upon physical verification, if the claim is found valid, we will either replace the product or in case of product unavailability offer you a full refund via your initial method of payment. For COD payments, the refund will be issued in the form of a store credit redeemable on our Website. We will process the refund within 5 business days of satisfactorily receiving the product at our facility. This does not include the time your bank will take to reflect the refund in your account.
Cancellation Policy
Can I cancel an order? You can cancel your order as long as it has not been shipped. Once the order has been shipped, we cannot accept any cancellations. For any cancellations, please contact our customer care on Whatsapp +91 9929902000.
Return & Exchange Policy
We hope you love our hand picked merchandise! Having said that, in the rare instance that you are not satisfied with your purchase, kindly contact our Whatsapp customer care Mobile +91 9929902000 within 48 hours of receiving your merchandise for an exchange or refund. Please ensure that the merchandise is unused, in its original packaging, and in the same condition as you received it, failing which your claim may be denied upon us receiving the product. You can choose to ship the product to our facility using any reputable courier that offers a tracking number. All items must be received by our warehouse within 10 working days of requesting the return in order to qualify for the return. Exceptions: * Merchandise bought during the sale period cannot be exchanged or returned. * We do not accept returns or exchanges on infant merchandise for hygiene reasons * We do not accept returns or exchanges on ceramics.
Return & Exchange Policy- Damaged/ Defective Product
We have stringent quality checks in place to ensure you receive defect-free products. In the rare instance that you do receive a damaged product, please notify customer care within 48-hours of delivery of the order. We may ask you to provide details of the damage including photographic evidence. Upon verification, if the damage is found valid, we will make arrangements to collect the damaged product and either replace the product or offer you a full refund via your initial method of payment (for COD payments, the refund will be issued in the form of a store credit). Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied upon us receiving the product.